Policy for Sellers

This Seller Policy applies to individuals, businesses, brands, manufacturers, artisans, suppliers and other sellers who are authorized to offer products through Ollien Lifestyle.

The purpose of this policy is to maintain product quality, customer trust and a consistent shopping experience across the platform.

1. Seller Eligibility

Sellers must provide accurate and complete information during registration or onboarding.

Ollien Lifestyle may request information and documents necessary to verify a seller’s identity, business details, products or other information required for onboarding and compliance.

Ollien Lifestyle reserves the right to approve or reject seller applications at its discretion, subject to applicable law.

2. Accurate Seller Information

Sellers must keep their information updated, including:

• Legal/business name
• Contact information
• Business address
• Bank/payment information
• Tax and registration details, where applicable
• Product and inventory information

Sellers are responsible for ensuring that all information provided to Ollien Lifestyle is accurate and current.

3. Product Listings

Sellers must provide accurate information for every product they list.

Product listings should include, where relevant:

• Product name
• Description
• Materials
• Dimensions or size
• Colour and available variations
• Price
• Applicable taxes
• Stock availability
• Care instructions
• Clear and accurate product photographs

Sellers must not use misleading descriptions, manipulated product information or images that do not accurately represent the product.

4. Product Quality

All products sold through Ollien Lifestyle must be genuine, safe and of the quality represented in the product listing.

Sellers must not list:

• Counterfeit products
• Stolen goods
• Products that infringe intellectual property rights
• Illegal products
• Unsafe products
• Products prohibited under applicable law

Ollien Lifestyle may request documentation regarding the authenticity, quality, sourcing or legality of products.

5. Intellectual Property

Sellers must have the legal right to sell and advertise the products they list.

Sellers are responsible for ensuring that their product names, photographs, descriptions, designs, logos and other materials do not infringe the intellectual property, privacy or other rights of third parties.

If a seller submits content for use on Ollien Lifestyle, the seller grants Ollien Lifestyle the necessary permission to use that content for listing, merchandising, marketing and promotional purposes in connection with the platform.

6. Pricing

Sellers must provide accurate pricing information and comply with any pricing, discounting or promotional requirements communicated by Ollien Lifestyle.

Sellers must not artificially inflate prices or engage in misleading pricing practices.

Ollien Lifestyle may establish platform-wide promotional campaigns, subject to the applicable seller terms.

7. Inventory and Availability

Sellers are responsible for maintaining accurate inventory information.

Products that are unavailable must be updated or removed promptly.

Repeatedly accepting orders for products that are unavailable may result in warnings, suspension or removal from the platform.

8. Order Fulfilment

Sellers must process and fulfil accepted orders within the timelines communicated by Ollien Lifestyle.

Sellers are responsible for ensuring that products are correctly packed, labelled and handed over for shipment as required.

Repeated delays, cancellations or fulfilment failures may affect seller performance and continued access to the platform.

9. Packaging and Shipping

Products must be packaged appropriately to protect them from damage during transit.

Sellers must comply with all applicable packaging, shipping and labelling requirements communicated by Ollien Lifestyle or required by law.

10. Returns, Refunds and Customer Complaints

Sellers are expected to cooperate with Ollien Lifestyle in resolving customer complaints, returns, refunds and product-related disputes.

Where a return or refund is determined to be the seller’s responsibility under the applicable terms, the seller may be responsible for the associated product or transaction costs.

Sellers must respond to customer or platform requests within the timeframes communicated by Ollien Lifestyle.

11. Seller Conduct

Sellers must conduct themselves professionally and honestly.

Sellers must not:

• Provide false or misleading information
• Manipulate reviews or ratings
• Create fake orders or transactions
• Attempt to circumvent platform fees
• Contact customers for unauthorized marketing
• Misuse customer information
• Engage in discriminatory, abusive or threatening conduct
• Attempt to manipulate search rankings or platform visibility
• Use the platform for unlawful activities

12. Customer Information

Customer information received through Ollien Lifestyle must be used only for fulfilling orders and providing services authorized by the platform.

Sellers must not sell, share, retain, use or otherwise process customer information for unrelated marketing or commercial purposes without appropriate authorization and legal basis.

13. Seller Payments

Seller payments, commissions, fees, deductions, settlement timelines and other financial terms will be governed by the commercial arrangement between Ollien Lifestyle and the seller.

Ollien Lifestyle may deduct applicable refunds, cancellations, penalties, fees or other amounts as permitted under the relevant seller agreement.

14. Taxes and Legal Compliance

Sellers are responsible for complying with applicable laws and regulations relating to their products and business, including applicable taxation, invoicing, product safety, labelling and licensing requirements.

Where required, sellers must provide valid tax or business documentation to Ollien Lifestyle.

15. Seller Performance

Ollien Lifestyle may assess seller performance using factors including:

• Order fulfilment
• Cancellation rates
• Delivery performance
• Product quality
• Return and refund rates
• Customer complaints
• Reviews and ratings
• Compliance with platform policies

Poor performance may result in warnings, temporary restrictions, suspension or removal from the platform.

16. Suspension and Termination

Ollien Lifestyle may suspend or terminate a seller’s access where the seller:

• Violates this policy
• Provides inaccurate or fraudulent information
• Lists prohibited or counterfeit products
• Repeatedly fails to fulfil orders
• Misuses customer information
• Receives serious or repeated customer complaints
• Violates applicable law
• Engages in conduct that may harm customers, sellers or Ollien Lifestyle

Where appropriate, Ollien Lifestyle may provide notice or an opportunity to resolve the issue before taking action.

17. Changes to the Seller Policy

Ollien Lifestyle may update this Seller Policy from time to time to reflect changes in the platform, business practices or applicable laws.

Updated policies will be published on the website or communicated to sellers where appropriate.

18. Contact Us

For seller-related questions, please contact:

Ollien Lifestyle
Parshwa Creation (Ollien Lifestyle)
GIDC, Plot 22, Radhe Industrial, Turbo Gate, Aji GIDC,
360003 Rajkot, Gujarat, India

Email: ollien.lifestyle@gmail.com
Phone: +91 9374237427