Privacy policy

At Ollien Lifestyle, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, create an account, contact us or otherwise interact with our services.

By accessing or using https://ollienlifestyle.com, you agree to the practices described in this Privacy Policy.

1. About Ollien Lifestyle

Ollien Lifestyle is operated by Parshwa Creation (Ollien Lifestyle).

Registered/Business Address:
GIDC, Plot 22, Radhe Industrial, Turbo Gate, Aji GIDC, 360003, Rajkot, Gujarat, India

Email: ollien.lifestyle@gmail.com
Phone: +91 9374237427

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Mobile number
• Account details, where applicable

Order and Payment Information

• Products purchased
• Order history
• Transaction details
• Payment method and related transaction information

We do not directly store complete debit or credit card details. Payments may be processed through third-party payment service providers, who handle payment information according to their own privacy and security policies.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring pages and general website usage information.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Deliver products to you
• Process payments and refunds
• Communicate with you regarding your orders
• Respond to customer service enquiries
• Provide information about products, offers and promotions where permitted
• Improve our website, products and shopping experience
• Prevent fraudulent or unauthorized transactions
• Maintain website security
• Comply with applicable laws and legal requirements

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the website, improve functionality and provide a smoother shopping experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

5. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Payment processing providers
• Shipping and logistics partners
• Website and technology service providers
• Analytics and marketing service providers
• Customer support providers
• Government authorities or law enforcement agencies where legally required

These third parties receive only the information reasonably necessary to provide their services or fulfil the relevant legal obligation.

6. Marketing Communications

Where permitted by law, we may use your contact details to send information about new collections, offers, promotions and other updates from Ollien Lifestyle.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that you may still receive essential communications relating to orders, payments, deliveries or customer service.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security.

8. Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing them with your information.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal requirements.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction or deletion of certain information, or to withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us at ollien.lifestyle@gmail.com.

We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or services.

Any updated version will be published on this page with the revised effective date.

13. Partial COD Policy

• The customer is required to pay the remaining order amount at the time of delivery, after deducting the partial payment made at the time of placing the order.
• The partial payment made at the time of placing the order is non-refundable in case of cancellation, refusal to accept the order, or RTO (Return to Origin), regardless of the reason.
• If the customer refuses or fails to accept the parcel at the time of delivery, the partial payment will not be refunded or adjusted against any future order.
• In case of an RTO due to an incorrect/incomplete address, unavailability of the customer, refusal to accept the parcel, or any other reason attributable to the customer, the partial payment will be forfeited.
• If the order is successfully delivered, the partial payment will be adjusted against the total order value, and the customer will only need to pay the remaining balance.
• By selecting the Partial COD option, the customer acknowledges and agrees to these terms before placing the order.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact:

Ollien Lifestyle
Parshwa Creation (Ollien Lifestyle)
GIDC, Plot 22, Radhe Industrial, Turbo Gate, Aji GIDC,
360003 Rajkot, Gujarat, India

Email: ollien.lifestyle@gmail.com
Phone: +91 9374237427