A return or replacement request may be accepted if:

• You have received a damaged product.
• You have received an incorrect product.
• The product received is defective or has a manufacturing issue.
• The product is significantly different from what was shown or described on the website.

The product must be unused, unworn and returned in its original condition and packaging.

For hygiene and safety reasons, products that have been worn, used, altered or damaged after delivery may not be eligible for return or replacement.

Any issue with your order must be reported within 48 hours of delivery.

To raise a request, please contact us at ollien.lifestyle@gmail.com with:

• Your order number.
• A clear description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label
• A video of the unboxing, where available
  

Providing an unboxing video is strongly recommended as it helps us verify transit-related damage or incorrect items quickly.

A return or replacement request may be rejected if:

• The product has been worn or used.
• The product has been altered or damaged by the customer.
• The product is missing its original packaging.
• The request is made after the specified return period.
• The product shows signs of improper handling or storage.
• The issue is caused by normal wear and tear.
• The product has been damaged due to exposure to chemicals, perfumes, cosmetics, moisture or improper care.

Once your return or refund request has been approved, the refund will be processed through the applicable payment method.

The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

For Cash on Delivery orders, where applicable, we may request a valid bank account or other payment details required to process an approved refund.</p>

Where a return or replacement is approved because the product was damaged, defective or incorrectly supplied, Ollien Lifestyle may arrange or reimburse the applicable return shipping as determined by the brand.

Returns arising from reasons not covered under this policy may not qualify for shipping reimbursement.

* The customer is required to pay the remaining order amount at the time of delivery, after deducting the partial payment made at the time of placing the order.
* The partial payment made at the time of placing the order is non-refundable in case of cancellation, refusal to accept the order, or RTO (Return to Origin), regardless of the reason.
* If the customer refuses or fails to accept the parcel at the time of delivery, the partial payment will not be refunded or adjusted against any future order.
* In case of an RTO due to an incorrect/incomplete address, unavailability of the customer, refusal to accept the parcel, or any other reason attributable to the customer, the partial payment will be forfeited.
* If the order is successfully delivered, the partial payment will be adjusted against the total order value, and the customer will only need to pay the remaining balance.
* By selecting the Partial COD option, the customer acknowledges and agrees to these terms before placing the order.